I had a visa appointment at this Consulate. Was greeted by a polite security person. I arrived on time for my appointment as stated in the email. The consulate doesn’t have parking but there are plenty of parking options in the area.
My appointment went as per schedule. The staff who showed me in for my appointment was friendly.
Special mention of the lovely gentleman at counter number 9 (sorry I forgot to ask his name) he is a gem of a person. Helped me even when I forgot a document. We had a little chat about how beautiful Romnia as a country is and he even gave me some travel ideas next time I am there.
Overall had a pleasant experience.
I have requested help with various services during the past few years and some experiences have been extremely positive, others not so great to start with, but always with a good outcome in the end. In 20 years, we have gone from having no consulate in North-West, to be able to access consulate' services on our door step, which is already a massive improvement. Yes, the online system still needs improvement and maybe customer service is not always perfect, but I definitely met a few very open-minded people, who went the extra mile to find a solution to my problems / requests. Special thanks to Mr Marius Selaru, Mrs Oana Selaru and Mrs Elena.
We had an appointment for travel document, all went nice and easy. Staff were very nice, helpful and very organised. We had the documents ready in couples of hours, I'm very pleased with this service!
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